I trust you are all well. This page sets out how Faith in Finance Limited is responding to COVID-19 and the steps you can take that will help us continue to provide our usual level of service.Faith in Finance will operate as normal insofar as is practicable and we anticipate being able to maintain usual hours of service availability for most of the time.We will be making regular posts on Facebook keeping you up to date with any developments that may be of interest to our clients.Because of the risks inherent in face-to-face contact, however, we will be trying to keep all meetings with clients to an absolute minimum. This is expected to mainly affect new clients who need to visit us in person and bring identification documents for the purpose of complying with the Anti Money Laundering Regulations. We will be discussing this issue with such clients on an individual basis as and when the situation arises to assess the urgency or otherwise of setting up a meeting at the moment and whether any alternative provision can be made.For all our existing clients who need to send us information required for the preparation of annual accounts, VAT Returns, personal tax returns, etc we expect to be able to provide a normal service. However there are some basic precautions which will help to minimise risks for all concerned.1. If you are hand delivering documents to us please do not ring the doorbell or knock. Instead please place the documents in a securely sealed envelope before you come and push it through the letterbox without knocking. If you do this and then e-mail or text to say it has been done we will acknowledge receipt as soon as practicable.2. Please send all documents to us by e-mail as pdf attachments wherever possible, or collate the information yourself onto a spreadsheet/Word document and e-mail this.3. If you have to post documents to us you may do so but please be aware that some materials are more likely to transmit COVID-19 than others. PLEASE DO NOT USE ANY PLASTIC WRAPPING WHATSOEVER. Paper and card are quite good at absorbing COVID-19 whereas it is more likely to remain on plastic surfaces and be transmitted to the recipients.4. In the event that you feel it necessary to send documents by Recorded Delivery please feel free to do this, but be aware that if we miss the delivery we will not be making any trips to the Sorting Office for collection of items – instead we will be booking a re-delivery online. It may then take 2 – 3 days for this to come. In many cases, therefore, whilst Recorded Delivery will give you the security of knowing the items have arrived, it will not achieve anything in terms of increased speed – even when you pay extra for guaranteed delivery the following working day – and may in fact lead to delay.I wish you all well in this present season and if, having read the above information, there are any questions please do not hesitate to contact me.RegardsBruce Embleton
Faith in Finance Limited
Company Registration Number 6374404